Guest Management

    View member profiles and booking history

    Viewing Guest Profiles

    Access information about your visitors

    1. 1Go to Guests in your dashboard
    2. 2Click on any guest name to view their profile
    3. 3See their photo, name, and membership level
    4. 4View their visit history at your gym
    5. 5Check their reviews and ratings from other gyms

    Guest Visit History

    Track repeat visitors and their patterns

    1. 1Navigate to Guests > Visit History
    2. 2Filter by date range to see specific periods
    3. 3View total visits, average spend, and pass types purchased
    4. 4Identify your most frequent visitors
    5. 5Export visit data for analysis

    Communicating with Guests

    Send messages before or after visits

    1. 1Click on a guest's profile
    2. 2Tap 'Send Message'
    3. 3Use templates for common messages or write custom
    4. 4Messages are sent via FTNSS - no personal contact shared
    5. 5Response time affects your partner rating

    Guest Verification

    How FTNSS verifies guest identity

    1. 1All guests verify their email during signup
    2. 2Payment method verification is required
    3. 3Photo ID may be required for certain bookings
    4. 4FTNSS reviews suspicious accounts
    5. 5You can request additional verification for high-value bookings

    VIP and Repeat Guests

    Recognize your best customers

    1. 1Guests with 3+ visits get a 'Returning' badge
    2. 210+ visits earn 'VIP' status
    3. 3You can see their loyalty level on their profile
    4. 4Consider offering personalized welcomes
    5. 5Repeat guests often leave positive reviews

    Need to report a guest?

    If a guest violates policies or causes issues, contact our Trust & Safety team.

    Contact Support