Privacy Policy

    Last updated: January 2025

    1. Introduction

    FTNSS, Inc. ("FTNSS", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our FTNSS Partner platform and services.

    We are headquartered in Austin, Texas, USA, and serve partners globally. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for our European partners, the California Consumer Privacy Act (CCPA), and other relevant international privacy regulations.

    2. Information We Collect

    Information You Provide

    • Account Information: Name, email address, phone number, and business details when you register as a partner.
    • Gym Information: Business name, address, photos, pricing, hours of operation, and amenities.
    • Payment Information: Bank account details for receiving payouts (processed securely through Stripe).
    • Communications: Messages you send us through support channels.

    Information Collected Automatically

    • Usage Data: How you interact with the platform, including bookings, check-ins, and feature usage.
    • Device Information: Browser type, operating system, IP address, and device identifiers.
    • Analytics Data: Performance metrics and aggregated statistics about your gym's activity.

    3. How We Use Your Information

    We use collected information to:

    • Provide and maintain our platform and services
    • Process bookings and facilitate payments
    • Send service-related communications and updates
    • Improve our platform and develop new features
    • Ensure security and prevent fraud
    • Comply with legal obligations

    4. Legal Basis for Processing (GDPR)

    For our partners in the European Economic Area (EEA), UK, and Switzerland, we process personal data based on:

    • Contract Performance: Processing necessary to fulfill our partnership agreement
    • Legitimate Interests: Improving services, preventing fraud, and marketing (where appropriate)
    • Consent: Where you have provided explicit consent
    • Legal Obligation: Compliance with applicable laws and regulations

    5. Data Sharing

    We may share your information with:

    • Service Providers: Third parties who help us operate the platform (e.g., Stripe for payments, cloud hosting providers)
    • Customers: Limited gym information displayed to travelers searching for gyms
    • Legal Requirements: When required by law or to protect our rights

    We do not sell your personal information to third parties.

    6. Data Retention

    We retain your personal data for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes (e.g., tax records, fraud prevention).

    7. Your Rights

    For All Users

    • Access your personal data
    • Correct inaccurate data
    • Delete your account and associated data
    • Opt-out of marketing communications

    Additional Rights for EEA/UK Residents (GDPR)

    • Data portability (receive your data in a structured format)
    • Restrict processing in certain circumstances
    • Object to processing based on legitimate interests
    • Lodge a complaint with your local data protection authority

    8. International Data Transfers

    Your data may be transferred to and processed in countries outside your own, including the United States. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your data during such transfers.

    9. Security

    We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure access controls, and regular security audits. Payment processing is handled by Stripe, a PCI-DSS compliant payment processor.

    10. Cookies and Tracking

    We use cookies and similar technologies to improve your experience, analyze usage, and for security purposes. You can manage cookie preferences through your browser settings.

    11. Children's Privacy

    Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

    12. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform.

    13. Contact Us

    For privacy-related questions or to exercise your rights, contact us at:

    14. Region-Specific Provisions

    European Union & United Kingdom

    FTNSS acts as a data controller for partner data and complies with GDPR requirements. Our Data Protection Officer can be reached at privacy@ftnss.fit.

    California (CCPA)

    California residents have the right to know what personal information we collect, request deletion, and opt-out of sales (we do not sell personal information). To exercise these rights, contact us at privacy@ftnss.fit.

    Australia

    We comply with the Australian Privacy Principles under the Privacy Act 1988. Australian partners may contact us with privacy complaints, and we will respond within 30 days.