Notifications

    Customize your email and push notifications

    Notification Types

    Booking Notifications

    Alerts when guests book, modify, or cancel

    New booking confirmed
    Booking modification requests
    Cancellation alerts
    Same-day booking reminders
    Upcoming check-ins (1 hour before)

    Payment Notifications

    Updates about earnings and payouts

    Payout processed
    Weekly earnings summary
    Monthly revenue report
    Failed payout alerts
    Stripe connection issues

    Review Notifications

    Know when guests leave feedback

    New review received
    Response reminder (after 24 hours)
    Rating change alerts
    Weekly review summary

    Email Notification Settings

    Control which emails you receive

    1. 1Go to Settings > Notifications > Email
    2. 2Toggle on/off each notification type
    3. 3Set email frequency (instant, daily digest, weekly)
    4. 4Add additional email addresses for team notifications
    5. 5Booking confirmations and payouts are always sent for security

    Push Notification Settings

    Manage mobile app alerts

    1. 1Open the FTNSS Partner app
    2. 2Tap Settings > Notifications
    3. 3Choose which alerts trigger push notifications
    4. 4Enable 'Do Not Disturb' hours if needed
    5. 5Test notifications to ensure they're working

    Notification Best Practices

    Optimize your notification setup

    1. 1Keep booking notifications on for real-time awareness
    2. 2Use daily digest for reviews to avoid notification fatigue
    3. 3Enable same-day booking alerts for last-minute guests
    4. 4Set up email forwarding to staff if needed
    5. 5Review notification settings monthly

    Not receiving notifications?

    Check your spam folder or contact support for troubleshooting.

    Contact Support