Handle Cancellations
You're protected either way
Cancellations happen. What matters is that you're never left empty-handed when a guest doesn't show up or cancels at the last minute.
How the Cancellation Policy Works
24+ hours before
Guest receives a full refund. You receive nothing, but no harm done—you have time to fill the spot.
Less than 24 hours before
Guest receives 50% refund. You receive 50% of your net rate for the inconvenience.
No-show (didn't cancel)
You receive your full payout. The guest forfeits their booking.
Why This Works for You
- You're never punished for a guest's last-minute change of plans
- No-shows mean you get paid without doing anything
- The 24-hour policy encourages guests to commit or cancel early
What About Partner-Initiated Cancellations?
In rare cases, you may need to cancel a booking (equipment failure, emergency closure, etc.). If this happens:
- The guest receives a full refund
- Contact support to explain the situation
- Repeated partner cancellations may affect your listing visibility