Managing Bookings
9 articles
Everything you need to know about viewing, managing, and handling guest bookings at your gym.
How Bookings Work
Guest finds your gym
Someone discovers your gym through the FTNSS app and chooses a pass type.
Booking is confirmed
After payment, the booking is confirmed and you receive a notification.
Guest arrives
When the guest shows up, scan their QR code to check them in.
Confirmed
Payment received, guest is expected
Checked In
Guest has arrived and been validated
Cancelled
Booking was cancelled by guest or gym
All Articles
Viewing your bookings
See all upcoming and past guest reservations
Booking notifications
Get notified when guests book a pass at your gym
Understanding booking statuses
What confirmed, pending, and cancelled mean
Handling no-shows
What happens when a guest doesn't show up
Cancellations and refunds
Guest cancellation policies and how refunds work
Modifying a booking
Changing dates, times, or pass types for guests
Booking history and reports
Access historical booking data and generate reports
Managing high-volume days
Tips for busy periods and managing capacity
Repeat visitors and loyalty
Identify and reward your most frequent guests