Expired Passes
What to do when a pass is no longer valid
Expired = Invalid
When you scan a QR code and see a red "Expired" or "Invalid" screen, the pass is no longer valid. Do not allow entry.
Why Passes Expire
- 1-Day Pass: Valid only on the selected date
- 7-Day Pass: Valid for 7 consecutive days from start date
- 30-Day Pass: Valid for 30 consecutive days from start date
How to Handle Expired Passes
- 1Politely inform the guest their pass has expired
- 2Show them the expiration date on the scan result
- 3Explain they can purchase a new pass instantly
- 4Direct them to the FTNSS app or website
- 5Once purchased, scan their new QR code to check in
No Exceptions
FTNSS passes cannot be extended or backdated. Each pass is valid for a specific period only. If a guest needs more time, they must purchase a new pass.