Scanning Guest QR Codes
When FTNSS customers arrive at your gym, they'll show a QR code on their phone. Here's how to scan it and check them in.
Ways to Scan QR Codes
FTNSS Partner App
Download our free mobile app for iOS or Android. Open the app, tap 'Scan', and point your camera at the customer's QR code.
Webcam Scanner
Use any computer with a webcam. Log into partner.FTNSS.fit and use the built-in scanner feature at your front desk.
Barcode Scanner
Any standard USB or Bluetooth barcode scanner works with FTNSS. Just scan the customer's QR code while logged into the web dashboard.
Step-by-Step: Checking In a Guest
Guest arrives and shows their phone
The customer will have a QR code displayed in their FTNSS app or email confirmation.
Open your scanner
Use the FTNSS Partner app, your web dashboard scanner, or a barcode reader.
Scan the QR code
Point your camera or scanner at the customer's screen. The scan takes about 1 second.
Check the result
Your screen will show whether the pass is valid. See below for what each status means.
Welcome them in
If the pass is valid, the check-in is recorded automatically. They're ready to work out!
Understanding Scan Results
VALID
The pass is active and valid. Grant the customer access to your facility.
Welcome them in!
CAUTION
The pass may need attention. Common reasons include capacity limits reached or a pass that's about to expire.
Review the details on screen and decide whether to allow access.
INVALID
The pass cannot be used. It may be expired, canceled, refunded, or for a different location.
Politely explain the issue and offer to help them purchase a new pass.
Practice Scanning with Our Training Game
Train yourself and your staff with interactive scenarios covering valid passes, expired passes, wrong locations, and more.
Try the Training GameTips for Smooth Check-ins
Keep brightness up
Ask customers to increase their phone's screen brightness for easier scanning.
Good lighting helps
If the front desk is dim, consider adding a small light near the scanner.
Have a backup method
Keep the web dashboard open in case your primary scanner has issues.
Check the booking name
For first-time visitors, you may want to verify ID matches the booking name.
See how travelers book gym passes on FTNSS.fit