Understanding Fees
Why you never pay them
The Short Version
You set your rate. The customer pays the fees. You receive exactly what you set.
How Fees Work
When a customer books at your gym, they pay your rate plus a service fee. For example, on a $20 pass, the fee is approximately $4. Fees scale with the pass price—higher-priced passes have proportionally higher fees. These fees cover:
- FTNSS platform fee: Covers marketing, customer support, and platform development
- Stripe processing: Secure credit card processing and fraud protection
- Transaction fees: Standard payment processing costs
Example
$20your rate
~$24customer pays
$20you receive
Why This Model Works for Gyms
- This is entirely new revenue—customers you weren't reaching before
- You're not splitting existing profit, you're creating new income streams
- FTNSS only makes money when you make money—aligned incentives
- Customers expect to pay service fees when booking online