Staff Training
Get your team ready to welcome FTNSS guests
Your front desk staff are the first impression for FTNSS guests. A quick training session ensures smooth check-ins and happy visitors.
What Staff Need to Know
- FTNSS guests have already paid—they're not walk-ins to sell to
- Guests show a QR code on their phone to check in
- Scan the QR code using the Partner app or dashboard
- Green = valid, Yellow = caution, Red = invalid
- Treat FTNSS guests just like members—give them a great experience
Practice QR Scanning
Use our training page to let staff practice scanning QR codes and see what different results look like.
Open Training PageCommon Scenarios
"I don't see a QR code"
Ask the guest to open the FTNSS app and go to "My Passes." Their QR code is there. If they can't find it, use manual check-in.
"The scan shows yellow/caution"
This usually means already checked in today or wrong location. Read the on-screen message for details.
"The scan shows red/invalid"
The pass is expired, cancelled, or fake. Do not allow entry. Direct them to purchase a new pass.
"Guest wants a membership"
Great! FTNSS guests can convert to members. Handle it like any other membership sale.